Reviews For Sport Clips Haircuts of Cumming

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1 rating

I do NOT like the online sign-in. Yesterday, I walked in to find i would be #9 on the list with a wait time of 90 minutes. There were only three other customers in the store and four stylists working. Apparently, you can get in line without waiting in line. Today, I got online, checked in and requested my preferred stylist. Computer said the wait was 34 minutes and suggested the I arrive in 31 minutes. When I arrived 25 minutes later, I was #3 on the list with a 45 minute wait time and two people ahead of me for my preferred stylist. When I asked why that might be, I was told it was because I wasn't there when the stylist was ready for her next customer. Sport Clips ought to go back to a first come first serve check in.

1 rating

I do NOT like the online sign in. I walked in to get my hair cut today and found eight people ahead of me on the waiting list, with a 90 minute wait, but there were only three customers at the shop and four stylists working. You can now get in line without having to stand in line. I left without getting a cut.

1 rating

I have been to your Cumming location twice now. The first time was a great experience the second time was awful. My son is 5 and he has had many haircuts and this was by far the worst experience. The haircut itself was decent but not great. I knew we were in trouble by the look on the face of our stylist Stephanie. She looked pissed off and really like she did not want to be there. She does not need to work with the public but especially with kids. My son was frustrating to her for some reason and was making her already bad attitude worse. She was abrupt and not very nice to him. She jerked his head around to where she wanted it and kept asking him in a not so nice tone to be still. Well guess what he is 5 and kids are wiggly. He has never had any issue with any other hair stylist cutting his hair. In the process of her being curt with him and moving his head around where she wanted it she nicked his ear pretty bad to where it bled. I have never experienced this in any other place. She did not even address it or apologize for it. I also noticed she did not clean off her clippers once this happened so I question the cleanliness and proper sterilization of their tools in this shop. It makes me really concerned that if she did not clean it after my son bled how many other people had she nicked with those in her surly mood that day. I did not tip her but wanted to make the management and owners aware and others aware not to let her cut kids hair. BEWARE DO NOT TAKE YOUR KIDS TO THIS LOCATION AND DO NOT LET STEPHANIE CUT YOUR KID'S HAIR!!!!

Reply from Sport Clips Haircuts of Cumming:
I apologize I am just now replying, I was on vacation, and I finally have opportunity to catch up on paper work. I am so sorry that you had a poor experience at our location. It is not acceptable that your child was treated this way. Please don’t, worry about sanitation because all of our staff is required to clean and sanitize their tools after every haircut. In order to resolve this matter please email me at rachelpopesportclips@gmail.com. I look forward to hearing from you. Management, Rachel Lankford.

Rated 2.3 out of 5.0 based on 6 Client reviews

1
Norris T. | November 11, 2018 Service

"I do NOT like the online sign-in. Yesterday, I walked in to find i would be #9 on the list with a w"

1
Norris T. | November 10, 2018 Service

"I do NOT like the online sign in. I walked in to get my hair cut today and found eight people ahead"

1
Karen J. | July 15, 2018 Stylist

"I have been to your Cumming location twice now. The first time was a great experience the second ti"

5
Kendall H. | May 12, 2018 Haircut

"Man hands down the best hair cut I EVER had!!! Meagan was the bomb, she was fast,smooth an so polite"

5
Allyson J. | April 29, 2018 Haircut

"My son Drake loved his haircut with Shae! We will be back definitely. "

1
Anita C. | April 16, 2018 Haircut

"I don't know the stylists name who cut Cayden's hair 4-12 but not only did she do a bad job, she did"