Third Party Reviews Reviews For Sport Clips Haircuts of Cumming

5 rating

My hair stylist was easy going, communicative and did a great job. Will be returning to this location next time.

5 rating

Quick in, quick out, and a great haircut! Thank you Maria!

1 rating

Here?s the store story. I?ve used this location time and time again, I?ve had plenty of the women cut my hair from Stephanie, to Susan...the list goes on. I?ve never been disappointed with my cut. The issue here becomes poor time management...I would normally just email or message the store directly about my Indiscretion but online it just wants me to leave a google review so here we are being a Karen. Pre-Covid this business use to be great. Now don?t bother unless you have 2hours or more to waste for a 15 min hair cut. Today I apply for a hair cut slot at approx 4:20 pm, to which online said arrive at 4:51 with a 30 min grace period. As I worked till 5 across the street (literally) I figured this is fine they?ll need to sweep up after the previous cut anyways. I arrived into the store at 5?8 with in the grace period but not full advantage. I look at the board to see another 30-45 min wait next to my name?? Fine whatever, there was another guy on the list in front of me requesting Susan fine I?ll wait it out Stephanie was also cutting a mans hair (pedantically but that?s here say)...another 30 mins later. I?m next to cut, Stephanie frees up and Susan is cutting the man that was on the list before me....suddenly the man after me (Mr.? comes walking into the store. Stephanie then greets him ignores me (the client who?s physically stood in the store for 30+ mins waiting) and proceeded to take him to her chair. Mind you Mr.x had 35-40 min next to his name and mine said ?on deck? but because he ?requested? Stephanie, over me not requesting a stylist (since I already new both women?s talent) he became more important. I then directed to Stephanie saying ?um, I?m not next? (or something like this) to which her response was no he requested I?m taken. You will have to wait. My response was to just take me off the list and I left. 1. Your company/business needs to do a better job at tracking and caring for their customers time especially if they have well waited. No hair cut is worth over an hour wait especially if I?m physically there and already been pushed back 30 mins. 2. I?m extremely disappointed in the fact that because I didn?t select a stylist now my time is just invaluable? I knew both of the on hand stylist could cut my hair just fine what?s it matter if I pick one or the other? 3.both of you women know me as I?ve been a very loyal customer, Susan even said hey to me in a down moment recognizing me...But this is the third time in the past 6 month I?ve run into failed scheduling. Stephanie making me feel like an invaluable customer and that my time was unimportant is the last straw. As the manager/owner Stephanie this is even more disappointing, blowing off clientele is never professional.

Rated 4.4 out of 5.0 based on 59 Client reviews

5
Chad W. | January 11, 2021 Google

" My hair stylist was easy going, communicative and did a great job. Will be returning to this locati"

5
Tyler G. | January 11, 2021 Google

" Quick in, quick out, and a great haircut! Thank you Maria!"

1
GD | December 1, 2020 Google

" Here?s the store story. I?ve used this location time and time again, I?ve had plenty of the women c"

5
B D. | November 29, 2020 Google

" Shae gave me a great haircut and she was so friendly and kind. Her service and skill have turned me"

5
RICHARD E. | November 20, 2020 Google

" Pleasant visit to Sport Clips. My haircut was excellent. I will definitely be back. Clean surroundi"

5
chad g. | November 16, 2020 Google

" Best cuts around"

5
Robert P. | October 23, 2020 Google

" Had MVP,"

1
Arrk | October 10, 2020 Google

" I got my hair cut and it is not even. They did not even touch my side burns. I asked for a slight t"

5
Conner C. | October 4, 2020 Google

" Megan at my location has been cutting my hair for a couple years now. She is always THE BEST. She t"

5
James W. | September 22, 2020 Google

" Megan was friendly and did a great job. Actually gave suggestions! I'll be back, top notch experien"